Innovation drives customer intimacy
By adhering to our mission to “Focus on customers”, Medcaptain is able to define existing healthcare needs and focus all our efforts on developing state-of-the-art solutions to meet those needs. All the while, Medcaptain provides high-quality service to our customers in order to ensure safe and efficient use of our products and make customers feel at ease while using them.
Professional service – Providing care all the way
Well-trained and experienced engineers from Medcaptain and our partner companies provide professional & efficient service
Professional call center platform responds to every service request in a timely manner.
First company in the infusion field to obtain the qualification of “Examination base for assessing the skill of a registered engineer of clinical engineering”.
Refined CRM service system ensures product lifecycle management and standardized service.
Being close to clinical needs, providing efficient services
Strong service network,service is right by your side.
Complete three-level spare parts library further increases service efficiency
Extensive clinical expert team provides professional support
Innovative technology, value-added Services
Relying on a strong R&D and service team, Medcaptain is able to extend the product lifecycle, improve the product, and provide our customers with the latest technologies.