Service Philosophy
Service Advantages
Service Network
Product Service
Questions & Feedback
Service Philosophy
Innovation drives customer intimacy
By adhering to our mission to “Focus on customers”, Medcaptain is able to define existing healthcare needs and focus all our efforts on developing state-of-the-art solutions to meet those needs. All the while, Medcaptain provides high-quality service to our customers in order to ensure safe and efficient use of our products and make customers feel at ease while using them.
Professional service – Providing care all the way
Well-trained and experienced engineers from Medcaptain and our partner companies provide professional & efficient service
Professional call center platform responds to every service request in a timely manner.
First company in the infusion field to obtain the qualification of “Examination base for assessing the skill of a registered engineer of clinical engineering”.
Refined CRM service system ensures product lifecycle management and standardized service.
Being close to clinical needs, providing efficient services
Strong service network,service is right by your side.
Complete three-level spare parts library further increases service efficiency
Extensive clinical expert team provides professional support
Innovative technology, value-added Services
Relying on a strong R&D and service team, Medcaptain is able to extend the product lifecycle, improve the product, and provide our customers with the latest technologies.
Service Advantages
Service Features
Examination Base
Characteristic Services
24/7 Service Hotline
WeChat Service Platform
Responsive Service
Strong CRM Service Platform, Life Cycle Equipment Management, each and every device is taken care of.
Three-level spare parts supply chain ensures timely delivery of spare parts.
Refined user-oriented training system ensures proper training for all customers.
Certified examination base for registered clinical engineers’ skills assessment.
Intrahospital MQT (maintenance, quality assurance calibration, training) services are provided in order to assist hospitals in equipment management.
Three-level spare parts supply chain ensures timely delivery of spare parts.
Certified Examination Base for registered clinical engineers’ skills assessment
Jointly proclaimed by the Clinical Engineering Branch of the Chinese Society of Biomedical Engineering, Medical Engineering Branch of Chinese Medical Association and Clinical Engineering Branch of Chinese Medical Doctor Association
On November 2020, Medcaptain passed the evaluation by the Commission for Accreditation of Examination Bases for Registered Clinical Engineers’ Skills Assessment, thereby becoming the 11th company (after GE, Philips, Olympus, Dräger, and other six companies) to obtain the examination base certification from the China Clinical Engineering Alliance. In addition, Medcaptain is the only certified examination base in the Infusion Management field. It provides formal and systematic technical training for clinical and equipment engineers.
Intrahospital training
Relying on refined training system, strong & professional team of lecturers as well as the Examination Base for Registered Clinical Engineers’ Skills Assessment, Medcaptain provides customized training for medical practitioners according to the specific needs of the hospital.
Intrahospital MQT services
Maintenance, quality assurance calibration, operation training and other service activities ensure hazard elimination & equipment safety and reliability, extend equipment life cycle, assist equipment management, and ensure users’ profit and interests.
Department meetings
Customized training courses and face-to-face communication with manufacturing engineers enables medical practitioners to further improve efficiency of equipment use.
Other services
Service Network
We provide various service channels for any of your questions, service requests or concerns. Please choose one of the following service channels based on your actual situation.
Contact local representative office

Medcaptain has set up representative offices in all major cities across the country. Our trained professionals from the closest representative office can provide you with high-quality services in a timely manner.
Headquarter
+86-755-26953369      info@medcaptain.com
21 F, Unit A, Building 7, Phase 3 of Shenzhen International Innovation Valley, Liuxin Fourth Street, Xili, Nanshan District, Shenzhen City, Guangdong, People’s Republic of China
Product Service
Product Upgrade
Value-added services
Product Warranty
MP-900 Infusion Central Monitoring System
Upgrading and networking of existing infusion workstations and single pumps enables real-time transmission of infusion information to the MP-900 for centralized monitoring and management.
According to the user's requirement, networking can be done through a wireless connection, wired connection or using other methods.
Simple Installation – The MP-900 software can be installed on desktop or tablet computers.
Intelligent monitoring, effective response, reduced workload for medical staff.
Fluid balance management ensures precise treatment.
Informatization - extensive data empowers academic research.
WIFI networking function upgrade
Upgrade the existing infusion workstations, infusion pumps, and syringe pumps to support WIFI networking function.
Wireless WIFI networking eliminates cable problems.
Establishing connection to the MP-900 infusion central monitoring system and CIS/HIS.
Data Encryption, safe & reliable.
Calibration service (for infusion pumps, IVD products and other products)
Original manufacturer service, safe & secure.
Professional tools, accurate & reliable.
Comprehensive maintenance eliminates potential damages.
Standard reporting meets Quality Management System requirements.
Original manufacturer service, safe & secure.
Professional tools, accurate & reliable.
Comprehensive maintenance eliminates potential damages.
Multidimensional verification guarantees good performance.
Equipment management, improvement advice.
Standard reporting meets Quality Management System requirements.
Worry-free equipment operation:
Continuous and stable equipment operation is guaranteed, functions are complete, and performance is excellent.
Benefit Optimization:
Competitive warranty extension plan; the life cycle of equipment is extended to achieve optimal benefits.
Worry-free Maintenance:
Regular maintenance is provided in order to eliminate potential damages and avoid healthcare issues.
Latest Upgrades:
pgrade the products under extended warranty in order to enjoy the latest technologies and ensure the best product function & performance.
Operation Training:
Regular training sessions for medical practitioners are organized according to the actual needs of the customer
Questions & Feedback
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